eBags Reviews
Based on 31 customer reviews and online research, ebags.com has a consumer rating of 1.1 out of 5 stars, indicating that most customers are not satisfied with eBags.
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1 Star(28)
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Top Reviews
Placed an order on 8/25/2020 for a luggage set, a 3 piece packing cube set and a toiletry bag. The next day I received an email the luggage was unavailable. I went onto the website to see what colors were available and the color I ordered was available. Thinking something is up I called ebags and spoke to a young man explained the email and told him the set appears to be available what is going on he puts me on hold and comes back and said it must be a mistake the luggage is available and will place the order again for me BUT THE PRICE IS 60.00 more the next day. I explained I wanted the price adjusted the price I paid the day before. He told me I would have to pay that days price and he would put in for a refund. Reluctantly I did so, so I could get the luggage shipped. Several days later I receive the luggage but no packing cubes or toiletry bag. I call ebags again they tell me they are unsure why I have not received the other 2 items they will send a message to the warehouse and put out a ticket on the missing items and someone will be in tough within 48 hours. More than 48 hours pass no response I call again they put in another ticket and send another message to the warehouse. I ask that they put a note on the ticket that if the color is not available I will take another color as substitution. No response to this call. I call again inquire about reordering the items I'm told not to do that until they hear from the warehouse. I finally receive a email the items are no longer available. I call to inquire about getting the packing cubes in another color at the same price I ordered them I am told "There policy is it would have to be the same item in the same color to price match it" A policy which by the way I can not find anywhere on the website. I send an email and get a response if I want to reorder the items they will price match it but when I call to do that they won't match the price. This has been nothing short of a nightmare and the worst part is they used to be a great company to deal with. I will now take my business elsewhere and so should everyone else if they don't value their customers.
Bought some luggage online. Site said error, so I tried again. Same error showed. I then received two emails confirming same order twice though it had not appeared to go through. I immediately called and agent credited one on my double purchase. Here is the problem. They said it could take 3-10 days for credit to come off my debit card. The bank would take that long to remove the double charge. Guess what? A third charge then was taken off of my account. I called about that and was told same thing about length of time for credit. We called our credit union and they said they did not know what they were talking about. They gave us a number to call on dispute. What the heck? These are not easy times and there is no reason for this to happen, especially since we did not order or want three sets of luggage. Do not place an online order with them - Buyer Beware!
Customer Reviews (31)
Sadly, I have been a loyal ebags customer for years and hate to leave a poor review, but it’s deserved. Recently, I had a very easily resolved warranty claim that was ignored (except emails apologizing that the warranty department was continually being reminded.. with no response.) I think something must be going on internally and the business is falling apart because there can be no other explanation for this level of poor service. They used to be amazing. They’ll sell all day but BEWARE of follow up customer service. I am NO LONGER a customer.
1 star for service/ordering. I ordered a bag 8 days ago and saw the transaction going through on my credit card. I just now got a notification that my entire order is cancelled. They say the bag I ordered is out of stock, yet it's still being advertised on their site. Customer Service told me I can reorder it when it's back in stock, but they're not updating their site. So how are any of us supposed to know what is in stock and what isn't and what's back in stock after not being in stock??? I have a trip coming up that I needed the bag for, but now I have to figure something else out in a short amount of time. Thanks for putting me in this situation and not fixing it, eBags. I don't appreciate it or you very much. Please have more consideration for your customers. Maybe call customers and give them options before cancelling them by email last minute. No more eBags for me.
For years I was an avid eBags fan. Last year I returned a product and opted for a "store credit." There was no mention of expiration, but when I tried to use it later they said that the "code could not be found."
THE WORST PART: The service rep said that it was because it was a code from their old system, and that I should buy the item I want and then send her the order number. She would then give me a refund and deduct the amount on my store credit. That never happened. I have followed up numerous times.
I see that this has happened to many other people as well.
After being a better than average customer for years and years, I will NEVER EVER darken their door. Samsonite has turned them into a POS, with terrible customer service. I urge you to head my warning and shop ANYWHERE ELSE!
DO NOT USE EBAGS - I loved the bags I got from them, however when part of a zipper broke and I tried to contact them for a warranty claim, I get nothing. Four contacts over a month from me without a single response! (and, yes, I checked spam). I used their contact form and their email for warranty claims and no response. HORRIBLE!!
Used ebags for many years. Tried to cancel an order I placed within minutes of placing it And they refused!
Was given $300 of gift certificates in August 2020. Tried to redeem them just two weeks later and the website would NOT accept them. Customer service said the codes no longer work! Said I would need to charge the item on my credit card and they would issue a refund. SCAM. Every other reasonable way around this was refused. I will NOT give them my money and then not receive a refund like all recent reviews. They STOLE my $300 retirement gift. BEWARE. DO NOT ORDER. I will be reporting them.
Holy cow. I returned an item and couldn't find anything I wanted so I asked for my money back. No, they won't give my money back unless I buy something and, by the way, your credit expires. That's right. YOUR money expires after a period of time and they just keep it. This may be the most unethical garbage I've dealt with in a long time. Absolutely beware purchasing anything from these clowns.
Ebags customer service is really bad. We have returned the product within the return window and they provided the amount through rebate gift cards. When we use the rebate gift card again they said they are going to return to the card but they haven't yet given my money back. Calling since from last 6 months. This is the worst service and I will not shop again and I strongly recommend do not shop and please do not loose your money. DO NOT WASTE your time
I have done business with eBags for 15-20 years, no complaints. Over the years, in order to receive full credit for returned items, I have accepted store credit (gift certificate). eBags was very good about sending me emails, reminding me of those credits. On June 18, 2020, I received an email reminder that a credit would expire 10/4/2020, and instructing me to enter the 12-character code provided when making a purchase. So on 9/20/2020 I made a purchase (total purchase was a few dollars less than the credit), but when I got to the bottom of the order form there was not a place to enter the credit code. In live chat with their customer service rep, they said, "You would need to place the order and contact Customer Service @ 1-800-820-6126 to request a refund for that credit." I placed the order on my charge card, then called them the next day and was told to allow 14 days for the credit to appear on my credit card statement -- though I was later told it might take 1 to 2 billing cycles for it to appear. When my credit card bill arrived on 11/24/2020, and still no credit, I contacted the company and was told "We appreciate that you have brought this to our attention. We have forwarded your information to the appropriate department to review." On 12/3/2020 I sent another URGENT request for them to make it right; no response. On 12/7/2020 I asked my credit card company to enter a dispute, and that seems to have worked. A week later I received the credit, nearly 3 months after I placed my order. Long overdue. DO NOT DO BUSINESS with eBags (apparently now owned by Samsonite).
I purchased my bag about a year ago. About two months ago the top handle broke I reached out to ebags customer support using their website and I’ve heard nothing back. I just reached out to the again we’ll see.
I ordered a specific style wallet in October it took until Dec 1st to receive and it was not what I ordered, now the vendor wants to give me $10.00 refund on a $57.00 purchase. I had no idea by website product came from overseas, would not have ordered it, but I was so happy to finally find the style wallet my husband wanted only to be so unhappy with item sent!!
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